Refund and Return Policy

At The Auragins, we truly care about your skin and your satisfaction. We understand that finding the right skincare routine can be a journey, and we’re here to make it as smooth and radiant as possible.
Our Happiness Guarantee:
We stand behind the quality of our clean and gentle products. If for any reason you’re not completely glowing with your The Auragins experience, we offer returns within 30 days of your purchase date.
How to Brighten Our Day (with a Return):

Reach Out: Send our skincare squad a message at contact@theauragins.com. Let us know your order number and what’s up – we’re here to listen!
Pack it Up: Gently place the unused portion of your product(s) back in their original packaging.
Ship it Back: We’ll provide you with a return shipping address and any instructions to make the return process easy peasy.

Here’s the Gist:

To be eligible for a return, your The Auragins products should be unused and in the same condition as you received them, just like you’d want them when you open a new skincare treat!
Refunds? Absolutely! Once we receive your return, we’ll process your refund to your original payment method. It might take a few business days for your bank or credit card company to show the funds back in your account.

Things to Keep in Mind:

We want to keep things fair for everyone, so we can only accept returns for products purchased directly from our website.
Unfortunately, we can’t offer returns on gift cards. We hope you understand!

International Returns:
For our international glow-getters, we’re unable to cover return shipping costs. However, please reach out to us, and we’ll be happy to assist you with any questions or concerns.
We appreciate you and your understanding!